Refund Policy

Last Updated: September 5, 2023.

We are committed to providing our students with high-quality educational experiences at Kruel Tech Academy. We understand that, in some cases, a refund may be requested. This policy outlines our refund process while also safeguarding against misuse.

1. Eligibility for Refund

1.1. Full Refund: You are eligible for a full refund if you request it within [number of days] days from the date of purchase and have not accessed or downloaded any course materials.

1.2. Partial Refund: If you have accessed or downloaded course materials but wish to request a refund, you may be eligible for a partial refund. The refund amount will be determined on a case-by-case basis.

2. Refund Requests

2.1. Refund Request Process: To request a refund, don't hesitate to get in touch with our customer support team at [customer support email]. You must provide your order number and the reason for your refund request.

2.2. Certificate Revocation: Please note that if you request a refund, you will no longer be eligible to receive a certificate of completion for the course.

3. Access to Course Content

3.1. No Access: If you receive a refund for a course, you will lose access to all course materials, including lectures, quizzes, assignments, and any other related content.

3.2. Module-Based Access: For courses with module-based access, if you have completed certain modules before requesting a refund, you will lose access to the remaining modules upon refund approval.

4. Refund Processing Time

4.1. Full Refund: Refunds for courses that meet the eligibility criteria for a full refund will be processed within [number of days] business days.

4.2. Partial Refund: Refunds for partial refunds will be processed on a case-by-case basis and may take longer to determine.

5. Exceptional Circumstances

5.1. Exceptional Cases: In exceptional circumstances, such as technical issues or course discontinuation, we may offer a full refund even if course materials have been accessed or downloaded. These cases will be reviewed individually.

6. Contact Information

For refund requests or inquiries related to this Refund Policy, don't hesitate to get in touch with us at contact@krueltech.com